Shipping policy

Shipping Policy

ORDER PROCESSING:

Please allow up to 3 days to process your order. Expect an email within 3 days to let you know your order is on the way.

We try our best to ship every packages on the same day the order was placed. Packages will be sent out from the star shop every open day. We appreciate your patience!


STORE PICKUP -  436 E 9TH STREET NEW YORK NY 10009 UNITED STATES

Orders can be picked up on weekdays 12-7PM EST. An email will be sent when your order is ready for pickup.

​​DOMESTIC SHIPPING RATES AND ESTIMATES:  

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 


INTERNATIONAL SHIPPING:

We offer international shipping!


If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Star Team is not responsible for these charges if they are applied and are your responsibility as the customer.


REFUNDS,, RETURNS AND EXCHANGES

We accept returns up to X days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 


In the event that your order arrives damaged in any way, please email us as soon as possible at 436starteam@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.


If you have any further questions, please don't hesitate to contact us at 436starteam@gmail.com.